Shipping & Delivery
When will my order ship?
Most orders are shipped same day, but in some instances, it can take 1-3 business days. You can check out all details on all ship times here.
What are your shipping rates?
We offer free shipping on all US orders over $59, but if you are part of our CR Rewards program, or in another country that may vary. You can see all the details here.
Does Colleen Rothschild ship internationally?
Yes, we ship our products internationally.
Click here to see all details on shipping costs and timelines.
What is your return policy?
Colleen Rothschild offers a 30-day return policy. If you are not satisfied with your purchase and would like to return or exchange an item, you can set it up on our website by clicking here or emailing [email protected] for assistance.
How can I modify or cancel an order?
Please email us at [email protected] for any changes to your purchase. Orders are typically shipped the same day, but we will do our best to honor your request.
What if I have a damaged product in my order?
Please email us at [email protected] with
your order number and photos of the damaged product(s). We will assist you with a replacement asap.
Products
Do you have samples?
We do not have any samples available to send out. However, we have a great 30-day return policy, which allows you time to try the products. If you are unhappy with the results, you may send them back for a full refund. You can read more on our return policy here.
Are Colleen Rothschild products cruelty free?
Yes, we have a cruelty-free philosophy. We do not conduct animal testing with our products or ingredients, nor do we ask others to test on our behalf.
Are Colleen Rothschild products gluten free or vegan?
Our products are not certified gluten free or vegan with the exception of our CBD Face Oil, which is certified vegan. If there is a particular product that you are interested in, we include a complete ingredient list on each product page. However, if you don’t find what you’re looking for, please do not hesitate to contact us.
Are Colleen Rothschild products considered natural?
Colleen Rothschild products combine a perfect blend of botanicals and advanced scientific ingredients from around the world. Every ingredient is selected for its
efficacy and safety.
All our products are formulated without:
- Parabens
- SLS/SLES Sulfates
- Triclosan
- Formaldehyde
- PABA
- Toluene
- Benzene
What is the percentage of retinol in the retinol supreme eye serum and retinol supreme night oil?
All our products are formulated to be highly effective and provide optimal results. We are unable to supply our exact percentages, as this is part of our proprietary formulation.
My product looks a little different than before. Did the formula change? Does it work the same?
Our skincare products are made using a variety of natural and botanical ingredients. Natural ingredients are not uniform. Slight changes in color or fragrance are simply a result of natural variations in the materials used to make our products. This is no way impacts the effectiveness of the ingredients
Are any Colleen Rothschild products safe to use while pregnant or breastfeeding?
Most of our products are safe for topical use if you are pregnant or breastfeeding. However, please note that it is not recommend to use any type of retinol during this time. We recommend consulting with your doctor on all your current skincare products or if you are making any changes in your skincare routine.
Are Colleen Rothschild products sold in any storefronts?
Colleen Rothschild products are currently only sold on our website.