Introduction

This Privacy Policy outlines how our online store (the "Store") collects, uses, stores, and protects your personal information when you visit our website, purchase products, or interact with our services. By using the Store, you consent to the practices described herein.

Information We Collect

  • Personal Identification Information: When you place an order, create an account, or contact customer service, we may collect information such as your name, email address, phone number, shipping/billing address, and payment details (e.g., credit card numbers, which are processed securely through third-party payment providers).
  • Usage Data: We automatically collect information about your interaction with our website, including IP address, browser type, pages visited, time spent on the site, and device information (e.g., mobile or desktop).
  • Voluntary Information: This includes feedback, reviews, survey responses, or communication with our team via email, phone, or social media.

How We Use Your Information

  • Order Processing: To fulfill your purchases, process payments, arrange shipping, and send order confirmations or delivery updates.
  • Customer Service: To respond to your inquiries, resolve issues, and provide support related to your orders or products.
  • Marketing Communications: With your consent, we may send you promotional emails or SMS about new products, special offers, or beauty tips. You can opt out of these communications at any time (see "Opt-Out Rights" below).
  • Website Improvement: To analyze user behavior, optimize website performance, and enhance your shopping experience (e.g., personalizing product recommendations).
  • Legal Compliance: To comply with applicable laws, regulations, or legal requests (e.g., tax requirements, fraud prevention).

How We Protect Your Information

  • We implement industry-standard security measures to safeguard your personal data, including encryption of payment information, secure socket layer (SSL) technology for data transmission, and restricted access to personal information by authorized personnel only.
  • Payment details are processed through trusted third-party providers (e.g., PayPal, Stripe), which adhere to strict security protocols. The Store does not store full credit card numbers on its servers.
  • While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will take reasonable steps to mitigate risks.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. However, we may share information with:
  • Service Providers: Third parties assisting with order fulfillment (e.g., shipping companies), payment processing, or website analytics (e.g., Google Analytics), who are contractually obligated to protect your data and use it only for specified purposes.
  • Legal Authorities: If required by law, court order, or to protect our legitimate business interests (e.g., investigating fraud or intellectual property infringement).

Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance functionality, remember your preferences (e.g., language or cart items), and track usage data. You can disable cookies through your browser settings, but this may limit certain features of the website. For more details, see our "Cookie Policy" (available on the website).

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:
  • Order history and payment details are kept to comply with tax and legal obligations (typically 7 years).
  • Account information is stored until you request account deletion (see "Your Rights" below).

Your Rights

  • Access and Correction: You may request access to the personal information we hold about you or ask to correct inaccuracies by contacting our customer service team.
  • Deletion: You can request the deletion of your account and personal data, subject to legal or operational retention requirements (e.g., pending orders).
  • Opt-Out of Marketing: To stop receiving promotional communications, click the "unsubscribe" link in our emails or contact us at the address below. This will not affect transactional messages (e.g., order updates).
  • Data Portability: You may request a copy of your personal data in a structured, machine-readable format (where technically feasible).

Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms, product ingredient databases). This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any linked third parties.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "last updated" date. We encourage you to review this policy regularly.

Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us:
Email: support@colleenrothschildusa.com
Mailing Address: [200 Park Avenue 35F, New York NY 10166-0130.]